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> In that context, it is entirely possible for a poorly formulated memo to cause this type of damage

It's also possible, and more likely, for an overreaction to a memo to cause this kind of damage.

Surely "overreaction" is a matter of perception as well.

My point still stands if you replace overreaction with reaction.

I'm confused as to what your point was, then. It reads as though you're attempting to ascribe responsibility to organic social processes.