You speak as if customers do not also enjoy lower prices, faster delivery, lower fares, wider choices, etc. All this is also enabled by the very same platforms.
The Information Age revolution has empowered and freed us countless ways. But it has also freed us to make bad choices. And it has empowered us to do far more damage to ourselves, our civilization, and our home than ever before.
And at the same time, we live in in world where the mechanisms of our existence - shaped by evolution and civilization are less suited to dealing with that ever before.
I'm confident that we can figure out new strategies for dealing with the world we've created, but I'm unsure how much damage we will do to ourselves first.