It seems like the Amazon reps weren't paying attention to the detail, or the seller was also supplying fraudulent evidence of delivery.
This blog post will likely get it resolved for the buyer, though it shouldn't have to be this way.
This blog post will likely get it resolved for the buyer, though it shouldn't have to be this way.
She managed to unwind this after a great deal of effort, but man.
Haha. I have a similar story where I needed help from Comcast. I was on the my cell with them and they wanted to verify it was me, and hung up to call my home number. Well, I only have a home line for a fax machine and do not have a normal phone in the house. I heard the fax ring a few times so I called back. It took over a 1/2 hour to convince them to use a different authentication method. They kept insisting to call my home phone. Sigh.
This is like trying to report a web site vulnerability to a help desk employee. It doesn't work. You have to escalate until you find someone who understands the root issue, and escalation is messy (and involves blog posts like these).
You're asking too much. Those employees don't exist. You have to get over their heads to people who design the processes, and that sometimes requires writing blog posts and making noise in public.
Yes, obviously something is terribly wrong at Amazon which meant that this simple comparison never happened, but I don't see why we should expect this, or why we should be sympathetic to Amazon about it.
No, it's trivial to understand. It's simply an objective truth that it's hard to detect, given that you and I are hearing about it for the first time in August of the year 2017, when it exploits a USPS tracking data that probably hasn't changed much in 15 years or more. If it's so trivial why didn't you figure it out before? Why haven't Amazon and the post office closed the hole? Why haven't more people been scammed?
And what do you mean, "why didn't you figure it out before?" Why would I have figured anything out about this...?
Why haven't more people been scammed? How do you know they haven't?
I think it should be easy to detect that two addresses are not identical. Which should make this scam easy to detect.
* shipped to different address
* shipped to different name
Even low-paid support people should be able to detect that. If they can't, then Amazon is hiring people who can't (or won't) read.
i.e. if support people can't read, they shouldn't be support people.
Amazon had nothing to detect here. The author did all the job and provided all the evidence. What was required by Amazon was to acknowledge the facts.
If the people that are supposed to provide assistance are not paid enough or have too much work to do to pay attention to what is written in an email, Amazon should, well, pay them more and/or don't overwork them.
Look at the address. Is it the same? No. SCAM DETECTED.
This is an entirely predictable outcome, especially for the brains at Amazon. This was implemented according to specifications and designs that involved several people, meaning that it was a conscious and deliberate decision to only check the city, which is obviously imprecise. This imprecision does not even require computers to recognize it.
Said someone about every security bug ever. This is the shipping fraud equivalent of "this never would have happened if you used rust". It's not helpful.
> messy
Yes, but that's why we entrust it to a half-trillion-dollar company. If it were realistic for everyone and their dog to set up a trustworthy marketplace on their Wordpress site, that's what we'd have.
Amazon should be solving hard, messy problems, it's their job.
They could do more to stop these things happening. They really should as it's a waste of time more than anything else.
How about checking the actual address and checking the weight of the item on the package.