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Im sorry this happened, but you might want to get on to their security team, rather than the regular customer support queue.

Imagine if your bank suddenly had millions of new clients join in a 2 month period. I think they would stop answering the phone too.

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no, they'd answer the phone.

even if every line was already jammed with the millions of new customers? Humans only scale so far.

I think coinbase can do a better job with support, but expecting the same quality of support as a heavily regulated and $T industry from a startup is foolish.

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