Hacker News Reader

This comment was copied and pasted from another user.

Greed. It's just pure greed. And many people do work for banks despite them doing incredibly shady shit (worse than just not answering the phone).

Why aren't you calling your bank then? They can do the chargeback and block future payments for you.

If someone stole my credit card and bought stuff off of Amazon I wouldn't call Amazon about it...

Banks are regulated. Bitcoin is avoid regulations on purpose.

Im sorry this happened, but you might want to get on to their security team, rather than the regular customer support queue.

Imagine if your bank suddenly had millions of new clients join in a 2 month period. I think they would stop answering the phone too.

no, they'd answer the phone.

even if every line was already jammed with the millions of new customers? Humans only scale so far.

I think coinbase can do a better job with support, but expecting the same quality of support as a heavily regulated and $T industry from a startup is foolish.