But the recent, high-profile launch disasters, the clutter that's slowly creeping into the result pages, and stuff like the search page background goofiness...they sure feel like early MS-style mistakes.....
I'd say Microsoft started going downhill after 2002, when they disbanded the IE team and embarked on the disaster that was Vista. But I remember that when I started college in 2001, I hated Microsoft and yet virtually all the software on my computer was by them. It's a sign of market dominance when your customers hate you and yet use your products anyway. ;-)
Eh. We also got WindowsME in 2000, which was arguably the worst version ever. And to be fair, Office has been mostly re-arranging the furniture and re-painting the walls since Office95. And...let's not forget Bob. Bob was Microsoft's Buzz, circa 1995.
That said, sure, it's not like MS got to their current state on January 1, 1996. And there's no way I'd argue that they (or Google) are going away soon. My point is only that Google is starting to show signs of lumbering corporate giant-hood, and that it has happened pretty quickly, in comparison to MS.
And Win7 is miles ahead of XP, although XP is better than Vista.
There's still time for that not to happen, but all the signs are pointing that way.
Apple's products were always highly regarded. Their problem was pricing - they charged too much for boxes Dell sold for much less.
It wasn't until 2000 or so when they got their mojo back.
And, until the arrival of NT4, PC GUIs had little to no advantage over what Apple was offering. Windows was ugly and crash-prone. In retrospect, NT4 was also very crash prone, probably because MS moved graphics drivers onto kernel space. Windows only became more acceptable (some would prefer "less offensive") visually with the NeXT-like visuals of 95.
And even after that, you could see users committed to their 98 installs for a long time.
Microsoft's GUI offerings started to really compete with Apple's with 95 and matured through NT4 and 2000.
Apple had a good product, if you compare it with what the PC market was offering. OS8 and 9 were well-rounded OSs that competed mostly against the 9x family, as XP, which made the NT kernel mainstream, wasn't launched until after OSX.
However, Windows 95 demolished Apple's profit margins, and that's what counts.
With 95, mainstream users got access to long filenames and a reasonably functional GUI.
Still, when you wanted a computer to "just work", you really had no choice.