I'm sorry, but what's the point of this?
In the UK, doctors are allowed (and by the looks of this memo, expressly encouraged) to inform the patient of their mistakes and to apologize.
https://en.wikipedia.org/wiki/Duty_of_candour
I posted it here because I've seen a bunch of apologies also posted to HN recently, and most of them were lousy.
I certainly apologised profusely when I wrote something that annoyed dang.... :-)
This apparently involved the surgeon sprinting back into the operating room past my aunt and uncle, yelling "I screwed up your kid, meet me here with a lawyer in three hours!"