There are many many MS bugs that last for years. Pretty much any time you search for a bug in MS software you will find someone in a support forum giving generic advice (known issue that we will work on, not a bug, please reinstall Windows and applications) and users complaining.

Typical example: https://excel.uservoice.com/forums/304921-excel-for-windows-... basic problem that has been there many many years. For this one there are workarounds but many others there are not.

The only real long-term solution is supporting competitive products.