I worked for a feedback company in the past. Nobody cares even when they pay for a feedback widget and get the reports emailed/pushed to their managers. Most of the clients didn't even login to the site or collect the feedback (sign up for notifications, download a csv, etc). AFAICT, companies paid for the feedback widget to check some box on a yearly powerpoint along the lines of "manages user feedback". It's a good racket to be in once you realize that nobody cares about your product and just wants a good-looking widget that is effectively write once. You just build good sales and relationship managers then hit up enterprise.

I'm 90% sure that the entire concept of the feedback form/widget is only still with us as a way of channeling user rage into non-social platforms. "Here, complain into this void that won't hurt our public opinion!"