EFF's Letter to Zillow on Behalf of McMansion Hell [pdf]
eff.org
eff.org
Thanks, EFF!
https://www.eff.org/who-has-your-back-government-data-reques...
(and other years)
https://www.eff.org/document/ftc-complaint-google-education
Their student privacy campaign has been invaluable to me, and I have used numerous EFF resources in (ongoing) correspondence and a meeting with assistant superintendents of my school district on precisely those topics.
> In a brief statement, Zillow said it will “not pursue any legal action.”
> "We’ve had a lot of conversations about this, including with attorneys from the EFF, whose advocacy and work we respect. EFF has stated that McMansion Hell won’t use photos from Zillow moving forward. It was never our intent for McMansion Hell to shut down or for this to appear as an attack on Kate’s freedom of expression. We acted out of an abundance of caution to protect our partners—the agents and brokers who entrust us to display photos of their clients’ homes."
https://arstechnica.com/tech-policy/2017/06/mcmansion-hell-i...
That depends on whether you think the EFF's goal is more to protect the general well-being of Kate Wagner or to protect the idea that you can post pictures on the internet.
It's not reasonable to fault Kate Wagner for pursuing her own best interests, but what do those have to do with the EFF?
If you dislike this, push for a federal anti-SLAPP law.
The letter says:
"But Wagner is not bound by your Terms of Use and, even if she were, the relevant provisions are unenforceable. Courts routinely decline to enforce “browsewrap” agreements like Zillow’s Terms of Use, which fail to present terms except via a hyperlink and without a checkbox to signal assent. See, e.g., Nguyen v. Barnes & Noble Inc., 763 F.3d 1171 (9th Cir. 2014); Meyer v. Kalanick, 199 F. Supp. 3d 752 (S.D. N.Y. 2016); Be In, Inc. v. Google Inc., No. 12-CV-03373-LHK, 2013 WL 5568706, at *9 (N.D. Cal. Oct. 9, 2013); Kwan v. Clearwire Corp., No. C09-1392JLR, 2012 WL 32380 (W.D. Wash. Jan. 3, 2012)."
Nguyen v. Barnes & Noble Inc., - court declined to apply arbitration clause (https://en.wikipedia.org/wiki/Nguyen_v._Barnes_%26_Noble,_In...) Meyer v. Kalanick, - court declined to apply arbitration clause (http://blog.ericgoldman.org/archives/2016/08/judge-declines-...) Kwan v. Clearwire Corp. - court declined to apply arbitration clause (http://blog.ericgoldman.org/archives/2012/02/kwan_v_clearwir...) Don't have a link to the Google case, but I would be shocked if it werent the same issue.
Do you see how the very first paragraph where they start citing has very little to do with the actual issue? Translation: "Hey Zillow, first of all your terms of service arent enforceable, see these 4 cases, all of which have to do with whether an arbitration clause could be applied and have nothing to do with the current situation."
2nd paragraph: "Even if an agreement were formed, paragraph 14 of the Terms of Use, asserting Zillow’s right to alter the contract without notice or justification, would render the agreement illusory and void for lack of consideration. See, e.g., Cheek v. United Healthcare of Mid-Atl., Inc., 378 Md. 139, 144, 835 A.2d 656, 659 (2003); Interchange Assocs. v. Interchange, Inc., 16 Wash. App. 359, 362, 557 P.2d 357, 359 (1976)."
Again, nothing to do with the situation at hand
Cheek v. United Healthcare of Mid-Atl., Inc. - arbitration clause in an employee handbook held unenforceable (http://www.whaylaw.com/employee-arbitration-agreement) Interchange Assocs. v. Interchange, Inc. - an agreement where directors agreed to serve 10 years or until they resigned was an "illusory promise" and did not provide sufficient consideration for a contract (http://courts.mrsc.org/appellate/016wnapp/016wnapp0359.htm)
Again, neither of these are really relevant to the situation. I'll stop here but I hope you get the gist of it. Here's what happened - some junior lawyer at EFF spend 4-5 researching all the cases they thought would be remotely relevant and threw them in there because hey it looks impressive, but if you spend some time digging into them the truth quickly becomes apparent.
(I don't work for Zillow or EFF)
You could try to draw a distinction by showing that this particular browsewrap agreement was more prominently featured than the one at issue in Nguyen, but you don't get to just hand-wave it away by saying that it was about an arbitration clause.
You dont have this situation when the issue is whether you have the ability to use a provider's images for non-permitted purposes. Your right to use someone's images how you like is not nearly as important as your right to a jury trial. I'm not aware of any case where non-arbitration provisions of a TOS were not applied due to browsewrap reasons, if you are aware of any I'd love to see them.
EFF's argument would be totally valid if Zillow was trying to force McMansion into arbitration. That's not the issue here, and it's misleading to start off with "your TOS are unenforceable [because courts have declined to apply arbitration provisions in certain browsewrap TOS contexts]"
As a reminder, Zillow cannot, here, file a DMCA notice because they lack the copyrights with which to do so, and pretending to represent a copyright owner you do not in fact represent is contrary to the statement you sign under penalty of perjury when filing a (non-defective) DMCA notice.
You never did address 15 USC 45b, either, which further undermines their claims of ToS enforceability -- https://www.law.cornell.edu/uscode/text/15/45b
And I'm really not clear why you think one's first amendment rights would have less weight than sixth amendment rights? You haven't really articulated a theory as to why one is important and the other is not.
If you're going to pick apart an argument why not Zillow's? Their claim under the CFAA is ridiculous and it was already shot down in US v. Nosal.
"The Ninth Circuit's first ruling (Nosal I) established that employees have not "exceeded authorization" for the purposes of the CFAA if they access a computer in a manner that violates the company's computer use policies—if they are authorized to access the computer and do not circumvent any protection mechanisms."
See for but one of many examples Kindred Nursing Centers Limited Partnership v. Clark from last month.
It's very clear (in everything but the Holding synopsis)) that court sees the ability for browserwrap to hold over a website visitor is contingent on affirmative action being required of a website visitor. That makes the citation more than just pertinent but a knockout if Zillow is arguing that McMansion Hell were bound by their ToS, and so ...
That said I can't see the court acceding that ToS overrule Fair Use for reporting/critique/parody/education as that would neuter Fair Use completely.
Fair use is a COPYRIGHT doctrine. It is part of the US copyright law that says, creators of a copyright can enforce their rights against people who misuse their creations, except in certain cases, fair use being one of them. So if Zillow brings a claim under the US Copyright act, McMansion can assert a fair use defense. (https://www.copyright.gov/fair-use/more-info.html)
Zillow's terms of service is a CONTRACT. It is separate from whether Zillow can bring a copyright claim. They could sue for both breach of contract and copyright infringement. Fair use is a legitimate defense for the copyright infringement claim (and I agree would likely be successful). It is NOT a defense for the breach of contract claim. There is no such thing as "TOS overriding fair use" because they are on separate and distinct tracks. ("However, binding agreements such as contracts or licence agreements may take precedence over fair use rights.[21]" - https://en.wikipedia.org/wiki/Fair_use)
As for whether the arbitration cases show that restrictions on use of proprietary images on browsewrap TOS are enforceable, we'll agree to disagree - jury trials are a far more important right (as someone below pointed out) than whether you can use someone's proprietary images for your own purpose. I find it difficult to believe a judge or jury could (fairly) find that there is no 'meeting of the minds' on whether you can take and use any images, website content, code, etc. you feel like from someone's website or online product under a browsewrap license. It's a significantly different issue than whether an arbitration clause can be enforced. I would argue that most people know that 'taking things from other people is bad and not allowed' without requiring prominent notice on a website about it. But this case will be litigated, so we'll never know.
I don't know it to be certainly true, if you can cite something solid on the point I'd be happy: however in general there is such a principle, that certain rights can't be disclaimed.
Taking a logical approach - and law is not always logical - Fair Use could be disclaimed, eg in a ToS, then all Media corps would say words to the effect "this work can't be used under USC's Fair Use legislation" and the democratic law would then be subverted entirely.
Per your final para, most people do know infringement (no one 'took' anything, it's a copy) is not allowed [tortuous]. But, Fair Use very rightly allows copying for parody, reporting, education and similar purposes. They also know that no matter what you try to claim about not using images of your product, news and review, parody and education _are still allowed_ (not in all jurisdictions, however).
The established precedent is n that a browsewrap license needs affirmative action - checkbox, click-thru/interstitial, etc. - this precedent means nothing written in the license is pertinent, the viewer isn't party to the contract.
Uh...no. It's not.
P.S. By replying to this post, you, "non_sequitur", agree to pay me $500 for every character in your response.
For those who don't know the history of the EFF, it is detailed in Bruce Sterling's "The Hacker Crackdown" which is available here http://www.mit.edu/hacker/hacker.html and on Amazon. The guy behind Lotus 1-2-3, Mitch Kapor, spent a sizable portion of his spreadsheet fortune setting it up. The events that Kapor and other founders were responding to make quite the riveting tale.
The market doesn't really care if you're a giant douchebag so it doesn't matter to them if everyone finds out.
I don't think Zillow had much of a case before, but this certainly makes it clear that they will not be able to scare McMansion Hell into submission. Zillow, if they want to achieve an outcome they want, will have to press this in court where they will likely lose.
Curious to see the response from Zillow here, though I've already created my Red Fin account and will likely not bother to go back to Zillow.
But seriously, she won the most important thing: Her entire existing body of work is going to remain available.
Even in the worst case scenario, the internet was going to keep Wagner's original celebrated body of work available.
I dislike the idea that Zillow's legal goons can now guarantee Zillow's sellers that their photos won't be subject to mockery by McMansion Hell.
"(ii) delete all images, and derivatives thereof, in Your possession and on Your site"
As Kate noted in her twitter feed, the decision to not use them in the future was hers:
https://twitter.com/mcmansionhell/status/880517699725668352
https://twitter.com/mcmansionhell/status/880517699725668352
The Innertubes may have kept her originals around, but being forced to delete them would have destroyed the value to her of a year of pretty concerted work on it. That would have acted as a very strong deterrent to speech.
Third, Zillow cannot leverage its agreements with third parties to assert some kind of ‘super copyright’ that overrides fair use. The original copyright owners could not deny Wagner permission to make fair use of the photographs. See Lenz v. Universal Music Corp., 815 F.3d 1145, 1152 (9th Cir. 2016) (a fair use is not an infringement of copyright). Zillow, which does not even own the relevant copyrights, cannot then assert rights that the original copyright owners could not assert.
If only more platforms, publishers, and creators took this concept to heart.
1) Zillow's 1st letter to Ms. Wagner: https://news.ycombinator.com/item?id=14639908
2) Commentary on the wrongness of Zillow's 2nd letter to Ms. Wagner: https://news.ycombinator.com/item?id=14656242
I wonder if they would be interested in writing a letter to the "JustPrintIt 3D" people. (see video https://www.youtube.com/watch?v=NPnhkQZ9fzM)
I could imagine a different version of this where they sponsored an artist/illustrator so she doesn't have to use photos of real houses if that's what they were worried about. It would have been a great fit for their brand, a weekly "what to look for in your next house, sponsored by Zillow" feature or something. Instead they just stuck their finger in their eye for no reason.
> In the interests of compromise, and because Wagner no longer wishes to use Zillow’s website, she will no longer source photographs from Zillow for her blog.
What an unnecessary and obnoxious capitulation. Zillow pretty much got what they wanted by doing what they did. Poppycock.
For example:
Zillow's terms of use are unenforceable because they are browsewrap agreements, but even if Wagner had agreed to the terms of use, they would still be unenforceable because they contain unconscionable clauses in several different places.
Zillow doesn't hold a copyright to the photos, but even if they did, Wagner would be protected by a fair use defense.
I have no idea how a judge would rule in this case, but this is definitely good persuasive writing.
Oh wow, just saw that. So Zillow is throwing everything at the wall including "she is hacking us".
Well one good thing is it looks like McMansion Hell's Patreon account will get bumped up with a few more zeroes at the end. And Zillow just gave her free advertising and in the process managed to embarrass themselves.
Doesn't anyone there do any kind of risk analysis? Even from their totally selfish corporate perspective, someone should have said "attacking a fairly popular blogger and accusing her of CFAA crimes and other crap is probably going to end up not benefiting us, and may hurt our reputation". It would seem like a no-brainer...
https://www.eff.org/about/opportunities/volunteer/coding-wit...
If I ever need a lawyer, this is exactly the caliber of document I'd hope they put out.
A large goal of the site is to take the different closed off MLS listings and aggregate them on one site for people to find.
But, working with the MLS sites is extremely hard to do and they require sometimes large fees and have very strict/weird requirements to use the data.
The big thing with Zillow, is that a problem for them is having access to as many MLS listings as possible, since most of the realtors use the MLS to post homes. Without these, its basically just a price estimator and search engine for homes.
Zillow already has a tenuous relationship with the MLS sites and most likely pursued the lawsuit to prove to the MLS sites they are serious about the use of their images, and likely were worried about this affecting their relationship with some of those listing agencies.
Although only speculation, I see this as more likely than the lawyers just going after this to be a bully (but they still probably did the wrong thing either way).
2017-06-29
Very interesting - it does make sense that moot would have relationships with the EFF.
That's simply not true. It's ludicrous.
At the EFF level, this is a complete waste of time. There are more than a few instances of fair use out there that are defensible and are worthy of protection efforts. McMansion Hell provides a fraction of the public value that Perez Hilton does - and like most people I consider his site a black mark in societies history.
I get that everybody deserves a level of protection, but everybody does not get it. Resources are thin. EFF should be focusing on more important pursuits.
Your opinion of that website has absolutely no bearing on whether EFF should focus on defending them. This is a clear First Amendment case with digital rights square in the middle. Zillow is attempting to exert copyright claims against a blogger when Zillow owns zero copyright on the photos in question.
This case is exactly what EFF is all about, hell it's what their name means.
Don't let your own biases block out common sense.
We have repeatedly rejected First Amendment challenges to injunctions from copyright infringement on the ground that First Amendment concerns are protected by and coextensive with the fair use doctrine.
http://mcmansionhell.com/post/161514422581/mmh-does-architec...
There are many such posts (explicitly theoretical/academic) in the site's history. More importantly, the day to day "McMansion" posts actually back up the theoretical concepts expressed in such posts. Much the way we programmers use both positive and negative examples of Design Patterns.
If you are not aware -- and it seems like you aren't -- the Design Patterns movement in software was inspired by an architecture book that did much the same thing -- showing patterns and anti-patterns -- just with less hipsterism, and more examples than counterexamples.
I doubt the EFF spent more than a day or two of a lawyer's time on this case, and they got some good publicity out of it too. It's not like they splashed out millions of dollars.
If you really believe the EFF's time and resources would be better spent on some of these mysterious other cases you reference, and assuming you are a supporter, then write them a letter stating your arguments. I'm sure they will reply. Hell, write an open letter. I'm sure one way or the other you'll either open their eyes to the merit of your cause, or more likely, learn exactly why they can't devote resources to its pursuit.
Either way, you'll be doing a hell of a lot more than simply complaining here, which is useless.
> mysterious other cases you reference
Are you actually disputing that this doesn't happen every day? Google receives 2M takedown notices each day - and that's a stat from 2008. Those are directly related to copyright disputes, not peripherally referencing them like this case.
2. Not sure what you're trying to say. The EFF is not a free lawyer service. It exists to defend and enhance civil liberties and freedom of speech and is thus very picky about the cases it takes, and rightly so. For more information see https://www.eff.org/pages/legal-assistance
Quoting google DMCA stats is totally irrelevant. What's your point?