Is it really clear internally? It's clear to me that they don't understand the issues otherwise it wouldn't have taken public furor for them to start fixing it
Have you ever stopped to consider that maybe the public furor is the result of an over-zealous media that likes to manufacture controversy because that's the most profitable modus operandi?
There are no lack of companies in tech and out of tech with the same problems.
Where's the public fury about those companies? That's right, there is none because the media doesn't make money writing about it. Heck, there was a UPS shooting in San Francisco like a week ago where I think four people died and the shooter was motivated by workplace grievances. Where was the public furor over culture at UPS and criticism of management at UPS? Again, there was none, because there is no money to be made.
“Reality is that which, when you stop believing in it, doesn't go away.” ― Philip K. Dick
The world believes Uber has a worse culture than most other companies because the media falsely believes it does, and "it is difficult to get a man to understand something, when his salary depends upon his not understanding it!" ― Upton Sinclair
For the record, I'm not saying Uber doesn't have things to fix. I'm saying they have the same things to fix as pretty much everyone else. The difference between them and all other companies is that they are actually being raked over coals to fix those problems that exists industry-wide, if not worldwide. In 6 months to a year, I suspect they will be a better workplace than most as a result.
How many immigrants make it to the top tier of management in media companies? None. How many in UPS, banks, the government... you name it. None.
The only reason tech has to answer, is because there is money in tech. There are working class people, making a fortune in tech BY WORKING HARD. The media and the government doesn't like it.
She highlights the nuances of Uber's culture and how it has both affected her positively and negatively.
But an event(s) like these does not take away the need for a deep analysis. Travis not leaving but rather becoming more mature while at the same time keeping that same focus, intensity and dedication that got Uber where it is today is just as plausible -- and as is apparent -- the preferred approach for many Uber employees.