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> you also have to deal with people that leave negative feedback because of issues that have nothing to do with what they ordered

I gain a little bit of hope for humanity whenever I see a low-star review like "arrived 2 days late" or "wouldn't accept my visa card but I just bought gas with it yesterday and it worked fine" followed by "0 of 19 people found this review helpful".

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"Best" review I ever saw (on a book):

3 stars

"I haven't read it yet but looks interesting. I'll try to get to it this summer."

This was the worst review of the book.

In part that may be down to review procurement.

Amazon's product questions are like that. It seems people get the emailed question and think a person has reached out to them, they respond "sorry i haven't used it yet", or whatever, and that fits in with the other 20 useless answers.

They don't appear to have user rating on answers, only on reviews?

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