Oh, that's me! Here's a few reasons I'd want to have the option to pay a driver a bit more:
- I forced them to drive a stressful route
- I forced them to drive waaay off the beaten path
- They helped me schlep large items in/out of their vehicle
- I inconvenienced them somehow to where it makes their next ride a bit less likely to tip / star (like making a mess in the car)
> The market has spoken
A driver and I recently discussed this change, and our conclusion was: "finally!". Tipping is the custom in the USA for exactly this kind of job. Making it inconvenient or impossible to tip inside the app is like garnishing drivers' wages. Some drivers really really do deserve to benefit more from their labor, and some riders really do owe their drivers a bit more.