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Well you're not comparing to AWS without ops, you're comparing to hiring someone for non-AWS vs managing AWS on your own. Outsourced ops know your systems. They have contracted guarantees. They can manage your own systems, hosted systems or even AWS. Using not-AWS saves you enough to pay for that.

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> Outsourced ops know your systems.

I worked for a MSP for many years, and was well acquainted with our regional competitors. Our uptime and theirs was nowhere near AWS-level.

You're getting a different engineer every time you pick up the phone. They most certainly do not know your systems like an internal team would. I regularly saw cascading/circular issues caused by lack of familiarity and/or poor change management.

Owning and administering your own iron makes sense at a certain scale, but it's a much bigger scale than most companies will reach.

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