Comment by mistermann | Hacker News Reader

Comment by mistermann | Hacker News Reader

Parent Full thread

> I remember that MVPs and PMs would absolutely trawl those forums looking for user-reported bugs and trying to help get them workarounds & fix the root-cause bug. YMMV of course, but many members of the team spent time every week looking for primary-source user feedback.

Oh bullshit. Anyone who's landed on answers.microsoft.com before and seen what passes for "dialogue" with customers on there knows what you're saying isn't true. I don't have any links handy (I abandoned any hope years ago on Microsoft caring about fixing bugs in products), but there are numerous extremely well documented bugs in SQL Server (just as one example) that have been open in some cases for over 7 years!

Agreed. Easily ⅔ of the time I land on answers.microsoft.com, the MSFT response marked as answer is "run sfc /scannow" or "Try a clean boot".

Don't forget how sorry they are to hear it and that they will most happy to assist with your problem.

Answers/Uservoice depend heavily on the team. I know the Windows IoTCore team is pretty heavily invested in their outreach on Answers and Twitter, and any issues reported there are triaged and then brought to the team's attention. I've seen regressions in our product reported on Answers and then brought to our attention within hours.

That said, yes, as a Windows Core PM I do trawl Uservoice (well, I get a push notification of new comments/suggestions) as well as Stack Overflow and Twitter. Seriously - lots of us are on Twitter (just look at @richturn_ms for Bash on Windows) and pretty accessible.

Some teams (PowerBI, for one) have embraced the new customer service culture, others seem to still have the old "FU, pay me" culture. Pretending otherwise (not pointing the finger at you, but at MSFT management) to me just adds insult to injury.

Oh, come on! Why did you have to ruin the fun? Don't you know we can have a ton of fun chuckling sarcastically to ourselves when we see folks like GP keep making these kind of shockingly delusional statements?

Reply on news.ycombinator.com