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There are also Microsoft teams that don't put you through such nightmare scenarios though. Last night I submitted a TypeScript bug report, and within 15 minutes it was labeled, added to the next-release milestone, and had someone assigned to it.

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Probably because its open source and on github.

Yeah, but who are the users of Typescript? Developers that, by and large, can usually tell the different between a genuine bug and analogous cases of not understanding where the FILE button is. The signal:noise ratio for reported typescript problems is certainly such that its much easier to filter through the issue tracker and find the genuine bugs.

People use github issues as tech support quite often, but the users of excel are nothing like users of Typescript.

So probably the right way to get a bug in Excel fixed is to report it to the typescript team...

Well, obviously it's easier here, but just because something is easier doesn't automatically mean resources will be allocated to do it well. I was pleasantly surprised that at least for some newer projects Microsoft seems to do a decent job.

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