Its a well-known fact companies monitor and will answer/address issues brought via social media to avoid possible meltdown. Be it Twitter, Amazon or Newegg.

Have you seen any of the photos from Amazon clients of Anker while their unit blew up?? I had the same issue (thank God I was home because their adapter was behind wall and within seconds curtain caught fire. Had nobody be home I would be going back to the rubble). I emailed Anker photos and haven't heard from them for three months, until I decided to go back on Amazon and gave them 1-star review (I barely spend time reviewing anything). That finally got their attention.