> The question is whether it would make things safer to tell pilots to switch to direct law whenever something occurs that they think might be due to a problem with the flight control computer.In this case the pilots didn't "think" there was a problem with the flight control computer; they knew it, because they were given an indication that it had faulted. It was that positive indication plus the obviously wrong behavior that made it a sound conclusion that the flight control computer was causing the problem. That's a much narrower rule to follow than just "whenever you think it might be a problem with the flight control computer".
> It's worth noting that an Airbus has never had a fatal accident as the result of this kind of incident.
It depends on how narrowly you define "this kind of incident". If you define it as "flight control computer fault", then you're correct. But if you define it as "airplane not helping pilots to deal with a sudden emergency", then I think Air France 447 falls into the same category. (There has been a fair bit of discussion of that incident elsewhere in this thread.) See further comments below.
> the correct response to is probably no response at all
"Correct" by what standard? Yes, nobody died as a result of this Quantas incident, but plenty of people were injured, and it could have been worse.
Also, in more general terms, if the correct response is always no response at all, what is the human pilot there for in the first place? The reason to have humans in the cockpit is that there will be situations where the computers cannot provide the correct response, and doing nothing at all endangers the passengers. Air France 447 is an example of that.
If you're going to have humans in the cockpit to deal with situations of this kind, the airplane needs to be designed with that in mind. I'm not sure that design criterion is being given enough weight.
> the actual chance of a fatal accident is way lower than the chance of an accident caused by pilot error owing to an absence of protections
Averaged over all flights, yes, of course that's true. But we're not talking about all flights. We're talking about a small subset of flights in which humans, if given proper information, can potentially do better than computers at making the correct response. Unless that subset is empty, which I strongly doubt, there is a potential safety gain in identifying such situations and designing for them.