Unfortunately these same ADHD types can't seem to read the webpage they're ordering from. It's said "shipping in 4-6 weeks" forever.
This is a constant among all customers, everywhere. Even English teachers have the literacy sucked straight out of their eyeballs. Trust me.
(There are also pervasive trust issues, such that folks will ask me to confirm whether the three places in bold that say "Every card will be different" means that every card will be different or will every card be the same instead because that would be very inconvenient if it were true.)
Incidentally, something I have learned about customer psychology: no promise is so binding as the one the customer imagines you made them.
I was about to say the guy is being overly optimistic. Users can't bother to read a dialog box before pressing OK will never, ever, read, much less recall, a web page that contradicts their wishes.
Note that Authorize/paypal (and google?) have a limit on how long you can wait to refund (~90 days), and LIKEWISE, paypal (and google?) have a limit on how long you can wait before filing a claim (45 days iirc). Guess when you should ship packages after capturing? -Well- before 45 days.
AND WHILE IM AT IT...While customer literacy is always a bit questionable, if you're finding a lot of confusion about your shipping policies - you should probably change them! YES even if you think you are right. For example, we used to (like everyone else) say that USPS packages were not insured. Guess what? They'll chargeback anyways. So now all packages are insured at a very reasonable rate. We get no complaints about the extra $ - but we DID get complaints when packages were lost.
I've had problems recently ordering motorcycle parts. Very few motorcycle parts places are all that professional. Many list things on their site as 'in stock' when they don't really have them, and they wait for 10 orders to queue up before putting through an order to their supplier. Then even after they have them in hand, they don't ship them out quickly. I'd pay much more for parts with Newegg/Amazon style shipping that I knew I could have tomorrow if I wanted them.
We are working on changing that.
You wouldn't believe how hard the suppliers make it to get real inventory and catalog data.
Check out my business, linked in my profile.
BTW- great looking site. I'm checking out now. Shoot me an email at my username at gmail if you've got a chance.
What you are looking is really tough. We are working on simply being able to browse products by fitment.
Unbelievably none of the part fitment data is readily available in a normalized fashion. There actually isn't even a standardized list of makes / models out there. Each retailer has to essentially build this database and keep it up to date manually, which is incredibly resource intensive.
Of course though this means there is opportunity to have because once you have built out this database, there is some defensibility built in.
That's your decision as a customer, just like it's the sellers decision as a merchant. Complaining to google checkout because the terms of the deal that were explicitly stated are going according to plan is asinine. I don't care who has ADHD, grow the fuck up.
Sorry, make the items first, then sell them. Or at least don't charge till you ship.
Not sure if you have ever sold goods to customers but fairness isn't relevant and its a hard lesson I (and others) have had to learn - The only thing that matters is the customer must be happy and they become a customer the moment you take their money. This is why you should not take (capture) their money until you have something to ship them.
His "4-6 weeks to ship" appears to be in direct violation of the Google Checkout policy; you can't do fulfillment on that sort of timeframe if you want to bill with Google Checkout.