It really is astounding how people took a once powerful brand and dashed it on the rocks. Granted, there were always numerous unresolvable problems with the concept of online auctions, but eBay also did many things that seem to sabotage their service. I don't know anyone who sells anything there anymore because the majority of disputes are resolved in favor of the crooked buyer. It was also never good for a reasonable person as something about online auctions often causes at least one person to bid ridiculously high on items that aren't even rare. And now I am pretty sure you can't even see sellers' ratings on the results page.

At this point, I only ever use eBay to buy prescription medicine from overseas. I just can't understand how someone could let a once household name rot like this. As evidenced by the article, and my own experience, this is another case of a business blindly believing that the customer is always right and forming policies around that flawed idea.