Except that anyone who has flown in an airplane knows that these aren't rare, unthinkable, events. Every time we fly we get nasty, rude, on the edge of snapping flight crews.

So, ya I hate the 5 minutes of hate culture, except that's the only defense we, as the public, have against entrenched power.

Same goes for cops, soldiers, Uber, etc. I'm sorry but I no longer buy the "lone bad apple" story.