Its comes down to inconveniencing all the passengers because one person doesn't comply. As a passenger I would appreciate someone being removed like they were. Otherwise what if I am the next person chosen to get off the plane. If I were chosen I would get off the plane.

So from my perspective, they did the right thing, if I evaluate the outcome selfishly.

I think its all about personal feelings anyway. I feel angry that someone thinks they are to be held to a different set of rules than anyone else (as other passengers got off), and that they think its okay to inconvenience all the other passengers.

Other people look at the outcome, and feel sorry for the guy because of his injuries, and are angry at law enforcement because they are anti-authoritarian - maybe something to do with their upbringing or their status in society I don't know.

And I understand that on a human level that people feel differently. But one is more rationale than the other. And this is what I believe separates the political spectrum in the US too - but that is a debate for another day.