Solving customer needs takes creativity. If you are having fun, you are more creative.
Creativity is just one way, and not necessarily the most
effective to achieve perspective shift. In fact I am increasingly
of the opinion that creativity is not a cause of innovation,
but a property of innovation processes, its something that
you can use as evidence of innovation, but not to create it.
He has some interesting short videos up on http://www.youtube.com/user/CognitiveEdge that address innovation issues.