That would have been hard to argue as sufficient reason to switch but I figured that if his primary worry in a situation where a patient has clearly expressed a need is his perception then he shouldn't have become a doctor in the first place and likely that would get in the way of him providing care.
I've talked this over with a nurse friend of mine and they totally confirmed that this is normal, doctors, especially in a hospital setting, are on top of a hierarchy that tends to self-reinforce their importance. And yes, they are important. But in the end what is most important is that they realize that the only reason they have a job is because someone else is in trouble and that some humility goes a very long way towards establishing real rapport.
The one thing that stood out for me on this subject that I read about a while ago (not sure if it was in a book or online) was that actually being in the hospital as a patient immediately made doctors a much better doctor for their patients.
Dogfooding works, even for doctors.
Another reason why people don't leave feedback: they don't want to get into an argument, they just want to switch and they already have enough on their plates and fortunately in many places they have that right.