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I can't disagree with anything you said but I don't see a single word that makes United culpable for law enforcement overstepping the needs of the situation. Given how the outrage cycle regularly crucifies and then moves on completely inside of a week, United would be best served to hold tight and let the courts and the basic facts of the situation dictate the outcome, not the fickle waves of anger expressed on social media.

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I am in agreement generally that people are conflating the actions of the officers (excessive force) vs. what United is responsible for (poor business practices, lack of consideration, poor judgement). It would be interesting to know under what specific statute were they allowed to use force to remove a passenger from an airplane? Is this covered under Trespassing or part of FAA regulations that you must obey everything the crew says no matter how legitimate the command is? Where do we draw the line?

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