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Short answer: Enterprise bosses like support contracts, because it covers their asses. You can basically ask the same question about redhat.

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I can imagine this now, but how did they get to this point? I mean RedHat was a small unknown company then probably no one would have bought a support contract from them or at least the prices of these contracts were tiny.

I pay for a RH support contract... and it's a ripoff, if you ask me. Unless you're a MASSIVE company spending MASSIVE dollars... response time is slow. The turnaround time for a simple issue was like one question and one answer every 24 hours. It took me almost a week to get a simple registration issue worked out.

The #rhel channel on FreeNode was WAY more helpful in terms of skill and response time, and that was free. :/

I want to pay, to support them, but I'd like it to be worth it. Currently, it's hard to see where it is.

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