They have world's top engineers, designers and dollars! And they use reporters send out an apology. Can't even do it directly to its users/fans. Reading the content it feels like a damage control PR.

Apple has lost its way. Their support has become horrible if not arrogant. Their updates keep bricking devices more often than not. Their hardware fails more than it used to.

If they thought the Mac Pro was a mistake, how is the MacBook Pro a success?

Can't innovate anymore, my arse, you bet you can't!