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Your line of thinking here really resonates with me. I'm building services on top of two bots right now that fit into this transactional "I want to do X in as little time as possible" category and I think Messenger bots are a fantastic way to achieve that.

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> I think Messenger bots are a fantastic way to achieve that.

And a fantastic way of building your bot on top of the platform of a 3rd party, which, at any time and for no reasons, can cut you off.

When you have a very active Facebook page with thousands of fans, you'll get dozen of questions every day via Messenger. A bot can help with that.

And I agree with you. If you weren't using Facebook to reach customers in the past, there's no point building a Messenger bot.

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