Am I the only one disgusted by the canned replies from Airbnb to Luciano? The guy had his home ruined and all Peter from Airbnb can talk about is file format requirements. Where is the empathy?
Though this is a repeat of history as this has happened before, for example with the guy that got bitten by a rottweiler[1].
[1]: https://www.nytimes.com/2015/04/11/your-money/questions-abou...