Good point but I do get them replaced for free since my iPhone is still in warranty. If I have to pay again, I will probably change.

I have not found a pair of earbuds this comfortable with decent audio quality. I don't go replace them so often but they are nice earbuds.

Seems like superior service if you ask me. If you bought a defective product and had a painless return/exchange experience, you probably are going to leave more happy than sour, wouldn't you think?

Its either the definition of insanity or an Apple fan.