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Comment by simonbarker87 | Hacker News Reader

I had an Up when they first came out and the quality was terrible, after a week the vibration alarm stopped working, Amazon replaced under warranty and then the button stopped working on that one after 2 weeks. In the end I just asked for my money back, it seems after 3 years they are still struggling with the same issues, I really hope they take a different quality approach if they are focussing on medical devices....

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I bought the original jawbone for my partner. She loved it but 1-2 months later it stopped charging. Took it back to the Apple Store in Sydney and they replaced it with a new one.

A month later I had to go to the store again for the same reason. Apple Store staff said they were seeing a lot of returns like that.

Third band died just as quickly but we didn't bother. Downtime moved the product out of the "habit zone".

There was also a techcrunch article about their terrible quality [1]

With so many chronic issues I'm surprised this company is still in business. Haven't they been acquired by Fitbit or something?

[1] https://www.google.com.au/amp/s/techcrunch.com/2013/06/12/th...

Edit: that was non-wireless version, but I think it was called 2nd gen

Fitbits are just as bad too. The only benefit is Fitbits customer service is better. I owned a Fibit or I should say 5 Fitbits, before I switched to an UP3, then finally an Apple Watch. Fitbits would contstantly break, mostly just going completely dead and their support would send me a new one.

Give Fitbit another shot some time! We've focused on significantly improving the hardware quality with the latest generation of products, and they're much less likely to break. They also all have interchangeable bands for the case that they do.

I've had my Fitbit Charge HR for six months about. no issues yet, and I've showered with it!

Somewhat strange that the level of hardware quality is all over the map with these devices. Perhaps we just got lucky, but my wife has been using a Withings Pulse (clip-on, not a bracelet) for the better part of 3 years now, every day, with no issues. Hell, cell phones can do everything these devices do, have a lot more sensitive electronics, and generally have a longer expected lifetime.

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