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Comment by patio11 | Hacker News Reader

One reason to like a facet of Japanese management culture: if a customer wants someone to rake over the coals you offer management, not employees.

Internal repercussions notwithstanding, externally the company is a united front. It cannot cause mistakes by luck, accident, or happenstance, because the world includes luck, accidents, and happenstance, so any user-visible error is ipso facto a failure of management.

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apparently this is (or was) a job in japan. companies would hire what amounts to an actor to get screamed at by the angry customer, and pretend to get fired on the spot. rinse, repeat whenever such appeasement is required.

I know one person who does this for real estate developers. He gets involved in contentious projects early on, goes to community meetings, offers testimony before the city council, etc. When construction gets going and people inevitably get pissed about some aspect of the project, he gets publicly fired to deflect the blame while the project moves on. Have seen it happen on three different projects in two cities now and, somehow, nobody catches on.

I don't know how to describe this in a single word or phrase appropriately, but I think it is a "genius problem" to exist. Not a genius solution. I feel that the problem itself is impressive and rich in layers of human nature, local culture etc - but once you have such a problem any average person could come up with a similar solution, because it is obvious.

It's still mind blowing and very amusing that this is a thing in our world!

Do you have a citation for that? I am curious; it's something I've never heard of and goes against my intuitions/experience regarding what traditionally managed Japanese companies would do. (Entirely possible it has happened! Hence the cite request.)

Imagine if the customer saw the same actor getting fired in different companies! Is the customer going to catch on? More likely, they will think "Yeah, no wonder there was a problem. This same incompetent dude wormed his way into this company too" :-)

There's a movie sketch in here somewhere. A guy has the worst day of his life, every single thing goes wrong, and at every single company the same person is "responsible" for the issue.

Awesome! The first movie ever made based on an anonymous comment on HN. Wait. So I can't get a cut in the profits then?

Well, well, well...scribbles note into Trello: "Today I got fired, it was all my fault, our poor customers suffered" Blog posts as a service.

Inspired by the Daniel Pennac's novels? https://fr.wikipedia.org/wiki/Saga_Malauss%C3%A8ne

The BBC staff have a term for the way the corporation almost does this: "deputy heads will roll"

I always thought that was more a cynical take on the fact that the top guy was protected, rather than underlings.

Yes, exactly. Hence almost.

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