It seems that ever since Fanatical Support® became an actual line on our package, it's been anything but.
Kinda a kick in the teeth when you pay through the nose for an archaic machine because "we sell support".
Kinda a kick in the teeth when you pay through the nose for an archaic machine because "we sell support".
Want to use CloudLinux because it makes multiple PHP versions easier for the less technical? Won't support your server at all.
So it's only fanatical support for a subset of what most vendors usually support.
Don't get me wrong, support is better than what you get with say eUKhost but a lot of stuff is faster to just do myself than pick up the phone and listen to some bad techno until I get through to Linux support.
Fanatical Support my arse.
Since when is server management non-technical :-) ? Anyway, I recommend cloudron.io these days especially if you use the server to host web apps.
What you need is a consultant or a service that specializes in your particual use case.
Same case with CloudLinux but understand there. To be honest, it's a bit much for what I needed and confusing as hell to work with myself.
The support used to be awesome but I just feel in the last year or so it hasn't been that great.