This sounds so bizzare to an European.
Here you leave the car at the dealer, go to the reception and ask if they will be providing replacement car or have a preferred rental company.
Here you leave the car at the dealer, go to the reception and ask if they will be providing replacement car or have a preferred rental company.
Many of the luxury brands, and some of the larger dealers, provide this as a value-added service. When my Lexus goes in for service (even just an oil change), they provide a new Lexus for the day. For my VW, the dealer provides a car from a rental service. When I owned a Jeep, I was SOL during service, having to schedule my own transport.