Oh man! Okay that's definitely on us--we are trying to through a design update to fix that up.
But here's the 411
We charge only for technicians and the admin users-so that means you can add as many people to your group that submit requests (ie. hey the HVAC system just went down). We've got a free trial which is based on usage (first 25 work orders are free).
Sorry if that's not as clear as it should be and thanks for your input!