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Comment by alberth | Hacker News Reader

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alberth

Hi Ryan

I'm confused by the pricing.

I went the pricing page and it wasn't clear to what, if anything, the service cost.

Just FYI.

https://onupkeep.com/pricing.php

Edit. I really like the intro video by the way. https://youtu.be/oX7Lak7o0qI

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Oh man! Okay that's definitely on us--we are trying to through a design update to fix that up.

But here's the 411

We charge only for technicians and the admin users-so that means you can add as many people to your group that submit requests (ie. hey the HVAC system just went down). We've got a free trial which is based on usage (first 25 work orders are free).

Sorry if that's not as clear as it should be and thanks for your input!

How much ($) do you charge per technican and admin user?

Our plans basically start at $25 per technician/admin user per month. We go up from there, but most small businesses can get away with our "starter plan". It sometimes seems expensive for a lot of small businesses, but then very very inexpensive for a large enterprise.

What does "Here's the 411" mean?

Yeah so maybe that's not a very common term..... Or maybe I might've just made it up in my head hah. Just trying to explain our pricing and give you some additional information

I think it's one of those local slang terms -- because I knew exactly what you meant.

Thanks lol! I grew up in LA so maybe I heard it there hah

Good sir, I believe I may be of assistance: http://www.urbandictionary.com/define.php?term=411

Haha okay yeah maybe I didn't make that up in my head!

My biggest issue with the pricing page is the sheer amount of stuff on there. There is WAAAAAYY too many features listed to cross reference between four different ones. I feel like you'd get a much greater response with simplification. Less is more.

Yeah I think the most important thing I am hearing from everyone on HN (and it is very much appreciated) is that we need to do better on our pricing page.

I love the feedback though! I always feel like I want to keep adding details to try to make it more clear, but I can see that we've come to a point where it may be having the opposite effect.

Okay yeah, anything you like that you think was designed really well I attribute that all to my friend Irene.

Definitely not my strong suit! I am always astounded by the designs that she creates and I'll let her know!

Does Irene have a blog/website/portfolio?

How can someone contact Irene in case they would like to hire Irene?

Okay yeah, send me an email at ryanchan@onupkeep.com and I'll forward you her contact info! She's actually my high school friend's girlfriend so we are really close and she is always looking for new gigs!

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