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What do you perceive as the benefit to my business from going from an easy to understand option to a complicated one which requires forecasting, math, complexity, and anxiety about marginal costs nagging at my users every time they sign in?

target audience for the [personal plan]

Productivity bloggers. It exists to give my business something to offer them, because they have something I want, and it is not really their money. shh

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I completely see your point about the fixed rate. However, the benefit of a flexible plan is that you can lower the price of the initial payment and make a little money every time you are really helping your customers (detecting a no-show). You potentially save your customer money and take a fee for this service. I get now that that's not what you want - just wanted to offer a different perspective.

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