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Do you really expect businesses to buy software from "just one guy"? I's would make it feel a little too personal in my opinion. And to some extent, there is more than just Patrick involved in this: Twilio makes the calls, not Patrick.

Patrick, ever A/B tested the I/we thing?

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Well, if you are indeed 100% alone in providing a service, I feel it's a bit of a misrepresentation to say "we" just because you want businesses as customers. But that's just a feeling.

He responded to you to explain this. He certainly isn't alone and even if he were, there's nothing wrong with this. People expect "we" from businesses. This is a business.

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