So the employees of their "support centers in [California]"[0] can't be blackmailed and gagged? Or do they not have access to the systems?
Laws are a high latency side-chain of authority; a guide perhaps; and for some a business opportunity.
And then we have Organised Crime, moles, plants; informants, sympathesiers, casual snitches, quadruple agents, the desperate, and machine learning eating meta-data for breakfast.
If you've got something to hide "it's not legal for support staff to [whatever]" is most definitely not a security measure.
At least publicly. Behind the scenes there could be a sharing bonanza for all we know.
LOL.