There are a lot of ideas, a few of them being:

- When you release a new feature/service/product, you'll get the possibility to open a thread in which you can store conversations/feedback/poll-results/usage data on that particular feature.

- The ability to rate conversations on a positive/negative scale so you can quantify user sentiment. (Only interesting with large customer development groups).

- Analytics integration so you can put the quantitative data and the qualitative data together.

I'm not sure if this is a good idea. But I do know that I'm personally still looking for something really simple to make customer development a breeze. This might be an interesting direction to start with.

Cheers, E.