Comment by git-pull | Hacker News Reader

Comment by git-pull | Hacker News Reader

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I'll tell you what Flickr isn't spending money or time on: Support.

I have a flickr pro account from 6 or so years ago with hundreds of photos on it. I've tried over 10 times over a year to contact their support and get turned over to Tech Support in India that won't even read into your case!

Of course, the original email address I used for my flickr was deleted, so none of the avenues on Yahoo Help (which is where they redirect you) work. Not to mention the password may be reset after all the leaks Yahoo had.

So when I see these people on @FlickrHelp on Twitter (No replies) and Flickr having office parties, it really makes me feel quite disappointed! Yeah sure, real human touch! Former paying customer who just wants to login his account with tons of priceless photos. And they have a thread of like thousands of people who can't get into their accounts [1]

At least the employees are having fun with data compression. Sad I can't talk to an actual human to get access to my account!

[1] https://www.flickr.com/help/forum/en-us/72157668446997150/

I was also locked out of my Yahoo / Flickr account last year (all I use my Yahoo account for is Flickr, so I consider them one and the same). After 10 years of Flickr Pro subscription without a hitch.

Agreed, their support is terrible, and they don't seem to distinguish between free or paying users (and in terms of account access issues, at least, there isn't any dedicated Flickr support, just horrible Yahoo support).

I had access to the email address registered with my account, so at least that wasn't a drama. But still, took about 3 months of assertively-worded support emails before they got me back in and I could upload Flickr photos again.

I think Flickr is a great service, and I've been faithful to it for many years. But that episode jaded my opinion significantly. And with Yahoo now going under, I'm not expecting much re: the future of Flickr. I'm considering moving my primary online photo storage to S3, Github Pages, or some other alternative.

OH OH, have you looked in to any such tools? I've been considering writing something jekyll-esque for photo galleries (static, hostable on s3/wherever), or a plugin for jekyll or other static site generator that can do the same (i.e: cloud-backed images, host the static site wherever you want)... have you seen anything like this?

The other thing they don't spend money on is making their app work. For me it often fails to load images and has to be closed and restarted and it maybe displays images. I mean, c'mon, that's your core task, don't fail at this.

Also I have found an issue where they replaced the Flash based profile avatar chooser by HTML5 but forgot to test on computers without Flash installed so it was still not shown. Apparently nobody noticed for months. To their credit, I spoke to one of their engineers and it was solved very quickly.

I have the same issue.

Fortunately I can log in if I remember just correctly what email I used for my Yahoo! account. my browser fortunately remembers and the credentials in lightroom still allow my to put stuff up there.

If your browser has the password saved then you can extract it now and save it to a more secure place, like a password manager. Presumably you could then use it to update your Yahoo! account email to a current, working address.

As noted here - http://stackoverflow.com/questions/30013032/prevent-user-to-... you can get it using your browser's web inspector dev tool.

FWIW, Firefox lets you view the stored passwords directly (about:preferences#security → Saved Logins → Show Passwords). Very useful feature :)

If it's Chrome, you can just go to Settings -> Show advanced settings... -> Manage passwords. Then click on a password and click Show.

You could probably pull your password out if you really need it.

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