"They just want products that work" sounds like an explanation of why people buy iPhones, because I don't know anyone who's had that experience with Google products (other than Chrome, I suppose).
It's so bad that I've stopped even considering giving a Google product to family. They quickly get fed up with the Android phone or Chromebook and replace it with something else, like an iPhone or a macbook or a windows laptop.
Personally, I've owned about 6 different Android devices, and all of them either stopped getting essential firmware updates, or broke of their own volition. Most recently my Nexus 5X randomly stopped working, and then the warranty replacement spontaneously corrupted its internal flash a week after I got it. In my experience, buying from Google directly is worse than buying from third parties.
Still not gonna buy an iPhone though, because I like being able to actually run free and open software on my phone.
P.S. are you going to argue that Safari is the only good browser and the others all suck, just because tons of people use Safari? The real answer is that Safari's market dominance is in large part due to the iPhone and iPod banning third-party browsers, aside from whether Safari is a good browser at all (at most, it's a decent one).