+1 for 'it was an unpleasant ride'. I think that's the biggest friction point many ride sharing apps face.
I'm okay when ride sharing means 30% longer trip times. But 150% longer was too much for me.
In that case I'd definitely contact Uber. Sounds like the driver didn't drive as he was supposed to.
I wanted to make clear that we didn't just pick the people up. But they were both dropped off first too. Worse yet, the other destinations meant that for my 20 mile drive, we drove through residential the whole time.