At what point is a video game seller obligated to provide a refund to unhappy customers? It seems like there's a large gray area between a feature complete/bug free game and one that's completely unplayable.
> Goods must be of merchantable quality – they must meet a level of quality and performance that would be reasonable to expect, given their price and description.
> Goods must be fit for their intended purpose
While this gives consumers a fair bit of protection (for instance, this wording forces Apple (and others) to provide min 2 years warranty on iPhones), it can be difficult in some circumstances to establish what 'reasonable' means. Generally speaking though, common sense prevails.
Insurance market price tends to be the guiding star on what represents reasonableness. That and precedents that have already been set.