Looks nice but their customer service will fuck you over if you have a hardware problem serious enough to replace some vital part. There was a huge thread here only recently by some poor guy being harassed by them.
I don't know about where you live, but where I live it's nothing short of amazing. It usually really is Next Business Day, there are no arguments, the man comes out with parts does the deed on my desk, and if it doesn't fix the issue lodges a new support call for it.
When the warranty expired I purchased a spare part. Granted finding the part number was a painful experience. But the measly $100 or whatever it was for the entire plastic back of the screen including the HV electronics, and the 2 day delivery more than made up for it.
I often look at other laptops, but then I remember HP had to be prosecuted by our government here before they would honour warranty claims, and the utter lack of response from ASUS for out of warranty parts.
For me Dell hardware seems to be much of a muchness - the manufacturers all use the same parts after all. It's Dell's support that sets them apart for me - in an opposite way to what you say.