> I was still able to get customer support position quickly, learning skills on the job
> My background in IT and customer support, both considered the bottom rung at most tech companies, meant that I was expendable
So it seems he didn't really have higher qualifications, working in customer support, which is nowadays often outsourced and probably underpaid.
I feel sympathy for the author, but at the same time one thing that I miss from the article is whether he tried to raise his qualifications in any way. Did he try other market segments? Picked up any courses? Broadened his education in any way in the time he was unemployed? The market is saturated with unqualified workers so it's really not so shocking that people are having hard time finding work.