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Comment by PretzelPirate | Hacker News Reader

DoorDash can't seem to get my simple order correct when picking up from a restaurant. They have < 10% order accuracy after ~100 orders. Either special instructions weren't followed or entire parts of the meal were missing. At one point, we had ordered 5 entrees from the same restaurant and the delivered 2. They don't train their delivery drivers to do any accuracy checks on the order. Are they really qualified to move into being a delivery platform? I wouldn't trust them with anything important.

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> They have < 10% order accuracy after ~100 orders.

Why do you continue to order through them if they're that inaccurate?

At first, I ended up switching to other delivery platforms. I also reached out to the restaurants that DoorDash was constantly messing up with and spoke with them directly about how to improve the system. I also spoke to DoorDash, but you can only ever get a hold of their support team, not anyone who manages the delivery business. After that, accuracy got better, and then slowly started declining again. Now, I use Amazon for my food delivery, and they do a fantastic job.

Does Amazon deliver from restaurants?

Yes Prime Now does restaurants in SF

And in Seattle

Reflects my limited experience with them as well. We ordered, and waited, and waited, and waited. Eventually I called them and was told someone had messed up the order and the restaurant needs at least another hour to deliver. I gave up.

I love the idea of quickly ordering lunch for our employees on the app - DoorDash just needs to ensure they meet expectations. Just do what Dominos does already. If they do that well - I'd love a reminder at 11 am with our favorites listed where we can check out in 3 taps. And they need to really ensure Uber quality execution.

Given the current state, I feel like they're missing out on a massive opportunity by not fixing genuine customer issues.

Not my experience. They tend to get the orders almost 100% correct, but the special instructions are either simply not relayed to the restaurants or ignored by the restaurant (mainly for me this is indicating mild spice or low-salt as I'm ordering for a family).

It's an decent experience, though not "delightful", it's dependable. Take-out is always less tasty than dine-in.

DoorDash (and most other food delivery companies) have a major flaw: The drivers don't compare the order I made through them with the receipt from the restaurant.

In my experience, most of the incorrect orders DoorDash delivers can be caught if they just compare what their system says I ordered and what the restaurant receipt says I ordered. There have been multiple occasions of entire entries missing from the restaurant receipt. I don't have much trust in a company that can't do something as simple as that.

Not my experience at all. I've ordered via Doordash in San Diego maybe 20 times and have only had 1 order wrong (where they actually brought me more food than I ordered, at no additional cost).

Yes, they certainly are still working on the basics as well.

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