It essentially doesn’t matter what a company is currently doing or “promises” to do or not do, if those behaviors are not legally binding. And even then, if you have to read a hundred-page document to figure out what the legal binding is, assume that the company has carefully placed a nice escape hatch somewhere in their legalese.
It was supposed to be true that if one vendor does something you don’t like, you simply “vote with your wallet” and go to one that you do like. That works great when buying toasters. Yet now, with essentially your whole life tied up in one or two devices and key services like Internet being dictated by one company based on where you live, it is REALLY hard to just walk away from one crappy technology experience and find something you like better. This is a real sign that it is not a good idea to have so much technology powered by so few corporations.