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Comment by jonathonf | Hacker News Reader

While looking through I noticed this from the latest changelog post:

> Until the end of November, you can use the discount code NOVEMBERRAIN to get 50% off any Migadu plan, permanently. Offer is valid only for new upgrades.

$2 per month is pretty good, or it makes the 'standard' plan roughly the same as non-discounted 'mini'.

Not entirely sure yet where you enter this code so I sent them a question.

--edit

Very quick response from the team.

You have to upgrade once first, then apply the code via Account > Coupons. So, upgrade to a monthly mini, apply the code, then upgrade to the plan you're after (the initial $5 will be subtracted from a yearly code if you select one). The code should apparently remain active no matter what once it's applied.

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For the people struggling with the coupon code, here's what I did.

Sign up for the monthly version of the mini plan. You will be charged $5. Then enter the coupon code in the coupons tab from the left pane. You can then immediately upgrade to the annual version of the plan. You will be charged $19 brining the total to $24 for one year (the half off price). It should save the trouble of paying full price for a year and sending an email for the manual refund.

I couldn't figure how to apply the coupon though. It says that the coupon has been applied, but I am charged 48 usd for the Mini/Yearly plan.

I contacted their support and got several replies very quickly. Looks like they kind of slapped together the coupon thing. You can't apply the coupon until after you switch to a paid plan, so it doesn't take affect until the next billing cycle. But Dejan from Migadu was really helpful, and I expect they'd refund half of your first bill if you want it.

Yeah, I contacted the support and I got quick reply from Dejan that they will refund half of the bill.

I just noticed that the support email was marked as spam by outlook.com (weird, since I'd already marked the invoice and other emails from Migadu as "Not Spam").

Yeah outlook is doing the same to me, keeps marking migadu emails as spam despite corrections as well as from my newly-setup-on-migadu domain.

Just upgraded to paid though, hoping it'll sort itself out in time.

That's a bit of a red flag to me. If they can't deliver their own mail to the inbox, how am I supposed to trust them with mine?

That's fine with us. Nevertheless, I am not sure you appreciate or fully understand how email works. If outlook is marking as spam a valid, DKIM authenticated email, with a correct SPF from a server with excellent reputation of 99/100 (SenderScore) and good domain reputation...who is to blame?

Everyone is quick to jump and blame the small guy. :) Our reputation score is actually better than some of the largest email providers because of our low volume and individual verification.

@TheGrumpyBrit - I am sorry, did not meant to imply you did not know about the email internals.

I agree with you, but in the end, if all of those are correct on our side, it simply can be the spam filter on the other side. It is not only the sender who decides the deliverability :)

We do not use any tracking pixels.

Btw. Any suggestion is more than welcome and highly appreciated! Thank you for looking at Migadu!

Email is my day job, I understand exactly how it works. If you have DKIM, DMARC, SPF and rDNS all in place and you're still getting transactional mail junked, then you have some other problem going on. For example, do you have tracking pixels from a different domain, or spammy content in your mails?

It's not a case of blaming the small guy, its a case of being careful who I trust with the deliverability of my email, and if you can't get your own email into my inbox, you're making me ask questions of your capabilities before I've even finished the sign up process. That's not a good start.

Sorry, but what changelog? Could you link here?

It's on the https://manage.migadu.com/#!/home page.

Odd, I don't see any changelog there.

http://imgur.com/NUyainb

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