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Comment by maliman | Hacker News Reader

A DigitalOcean like support community for your website in 3 minutes Hi, Soufian from Haash here, i've always found DigitalOcean support community https://www.digitalocean.com/community/questions smart and fascinating. A clever way to deliver support and manage knowledge. One of the reasons they came from nothing and became rapidly popular.

Haash is basically getting the same community support hosted space in few seconds. Just signup, create, tweak it to match your website feel and start using it.

Would be happy to answer any questions

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Small piece of feedback but I would increase the contrast of your fonts to make it a bit easier to read (it's far from the worst I've seen but if you compare it to the DO community you link to, theirs is easier to read).

Also, the home view eg. https://slack.haash.io/ feels quite wide and is hard to look across to see the 'Date' and 'Views' which are all the way to the right. When you click into a question eg. https://slack.haash.io/151/how-can-remove-files-that-deactiv... this width seems good and is easier to scan.

Overall I like the clean and simple approach. Very little noise to distract you which is nice.

Just nitpicking a little. It's not the contrast that needs adjustment. The font color is almost black which should give sufficient contrast on a white background.

The font width is very thin however, and it would make it more legible to increase the font width in the body text.

> I would increase the contrast of your fonts to make it a bit easier to read

Changing it from 300 weight Lato to 400 weight of the same font would also help.

Got it, we'll revise it sure,

Hi Yalooz, thanks for the insights. Ok we'll work on that

Are you in any way associated with Dropbox? If not your site feels a little too familiar.

No. kind of, the colors and the simplicity maybe. Dropbox's UX is a good design and UX standard.

Wow no, it's not just the colors. Putting their front page and yours side by side the similarities are unmistakeable (nav position and style, button styles, use of centered line drawing on landing page, some of the copy). Whether it was intentional or not, I would change some things up to avoid confusing people and any legal implications that might have.

Sooo... basically they used Bootstrap like every other site?

The thing that's throwing you is the hand-drawn picture of a computer, like Dropbox has. Other than that, it looks like every other site that uses Bootstrap.

I'm sad you were down voted because I felt this was a Dropbox project, too. Especially with the graphic element. It DOES feel a little too familiar. If multiple people's opinions are to be rejected, well...

Yeah my first thought was this is a Dropbox project.

A lot of startups now are using almost the same styling libraries.

And don't forget those buttons with round corners. /s

Would this be a viable replacement for a support / community forum? I'm a DO customer but never have questions so I'm not sure what their support setup looks like.

Yes it meant to be a better replacement for classic forums that are generally noisy and hard to deal with. Haash works more like Stackoverflow when it comes to questions and stays very simple with tutorials crowdsourcing too.

For using it as a customer support, generally DO encourages you to publish your question on the community instead of going with private chat and support tickets as when the question and answer go public everyone else can benefit from it and most importantly find it in milliseconds when searching on Google.

another reason is that your need for creating docs out of repetitive support queries massively drops as the Q&A is your docs.

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